Scandinavian Quality & Reliability Standards
Urbanista Global Warranty Overview
All Urbanista lifestyle audio products are engineered in Stockholm, Sweden under strict acoustic and physical quality controls. We stand behind our workmanship, materials, and technological precision across all active noise cancelling headphones, true wireless earbuds, solar-powered audio devices, and portable activity speakers.
Our voluntary commercial warranty is designed to provide clear, transparent protection for consumers, retail partners, and B2B distributors across international markets.
Warranty Periods & Statutory Consumer Rights
Urbanista products are backed by the following warranty coverage tiers:
- 1-Year Standard Global Warranty: All genuine Urbanista products purchased from authorized retailers, distributors, or global retail partners carry a 1-year limited warranty against material and manufacturing defects from the original purchase date.
- 2-Year Extended Direct Warranty: Products purchased directly through our official online store qualify for an exclusive 2-year manufacturer warranty period from the date of order fulfillment.
- European Union Statutory Guarantee: Any warranty provided by Urbanista is in addition to, and does not supersede or alter, statutory rights granted under applicable consumer protection legislation. EU consumers are entitled to a minimum 2-year statutory guarantee under EU Directive 2019/771. In Sweden, statutory consumer rights extend up to 3 years from the date of purchase.
How to Initiate a Warranty Claim
Whether you are an end customer or an international retail partner, preparing the correct documentation ensures rapid processing and resolution of warranty inquiries.
Required Claim Information
Before reaching out to our global support desk or your local authorized seller, please gather the following verification assets:
- Clear description of the functional defect or hardware malfunction
- High-resolution photographs or video showing the affected product and serial number (where applicable)
- Valid proof of purchase indicating retailer name, transaction date, model name, and order reference
- Complete contact credentials including buyer name, corporate entity (for B2B), shipping address, email, and contact phone number
Claim Procedure by Purchase Channel
- Official Store Purchases: Contact our support team directly. Our technical support specialists will evaluate troubleshooting steps. If physical inspection or repair is required, return authorization details will be issued. Upon receiving and validating the unit, a replacement product or credit will be processed promptly.
- Amazon & Authorized Retail Partners: For products acquired via Amazon or regional retail partners, please submit claims directly to the selling party to utilize their streamlined channel warranty and warranty fulfillment workflows.
- B2B, Distributors & Wholesale Channels: Regional distributors and corporate procurement accounts receive dedicated warranty handling, spare parts routing, and RMA batch processing via their designated Urbanista key account representative.
Warranty Coverage & Exclusions
What Is Covered
The Urbanista warranty strictly covers functional defects in materials, components, assembly lines, and workmanship occurring under standard operating conditions within the specified warranty period. This includes internal driver failures, charging port faults, wireless connectivity modules, and active noise cancelling circuit defects caused by original factory assembly.
What Is Not Covered
The following circumstances, components, and damages fall outside warranty coverage limits:
- Physical damage resulting from dropping, severe impact, crushing, or intentional misuse
- Liquid ingress or moisture corrosion beyond the rated Ingress Protection (IPX rating) guidelines
- Unauthorized modification, disassembly, custom driver tuning, or third-party service repairs
- Normal aesthetic wear, surface scratches, color fading, or natural degradation of soft ear pad memory foam materials over time
- Loss, theft, or misplacement of charging cases, single earbud units, or accessories
- Force majeure events, fire, extreme heat exposure, lightning strikes, or electrical surge damage
Frequently Asked Questions
The Urbanista warranty covers all manufacturing defects in materials and workmanship under normal, intended use within the applicable warranty period.
All Urbanista products come with a standard 1-year limited warranty from the date of purchase. Orders placed directly via our official store qualify for an exclusive 2-year extended warranty. Consumers in the EU are entitled to a minimum 2-year statutory guarantee under Directive (EU) 2019/771.
To submit a warranty claim, prepare a brief description of the defect, clear photos or videos of the issue, proof of purchase showing retailer name and purchase date, and your contact details. Submit these details through our customer support team or authorized distributor network.
No. Normal wear and tear, gradual degradation of ear pads or cushions, accidental physical drop damage, and liquid damage beyond rated IP specifications are excluded from warranty coverage.
Have Questions or Require Wholesale Support?
Our international B2B sales team and technical customer support specialists are ready to assist global buyers, distributors, and customers.
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